If you submit a support request to support@feedzai.com without a previously created account, you're request will be suspended until the registration process is finished. This is an added security layer on Feedzai's Support Portal, avoiding potential issues with spam and similar fraudulent behaviors.
When the ticket is forwarded, it will not be immediately created; instead, if you don't have a registered account, you'll received an automated email from Feedzai with instructions on how to proceed.
This email will have the following details:
- Title
Feedzai welcome email
- Sender
support@feedzai.com
- Body
"Welcome to Feedzai! You are receiving this email as you've contacted support@feedzai.com or support@demystdata.com. As Demyst joins forces with Feedzai, we are committed to providing you with the same great service under our new unified home.
Complete your sign-up to activate and access your account.
https://support.feedzai.com/verification/ticket/v8IakDvZEOkJ8embreMqoSbBP/"
Steps to follow
Registering your account is completely self-service. In case you receive this email, these are the steps you should follow for the ticket to be successfully submitted to the Feedzai Customer Care team:
Check Your Inbox: Look for the automated registration email sent by Feedzai to the email address you used to contact support;
Complete Registration: Click the link in the email and define a password for your account;
Automatic Ticket Release: Once your account setup is complete, your suspended ticket will be automatically released and submit into the Feedzai ticketing system as an active support ticket.
Note: If you do not complete the registration process, your ticket will remain suspended and locked until account set-up is finalized.